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  • 1. Is my purchase discreet? What do I see on my credit card records?

    We respect your privacy and do our best to ensure your purchase is as discreet as possible. On your credit card records, the charge will be accompanied by a random code. But, please note that few processors require a website associated with the order.

    The exterior shipping box doesn't contain any marks or information that can identify the contents of the package.

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  • 2. What are the payment methods?

    We accept credit card, debit card and Paypal. You can see the options during checkout.

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  • 3. Can I cancel my order?

    Orders are processed every hour, automatically. Once the information is sent to our shipping partner, it is difficult to stop the shipment and cancel the order. We will do our best to assist you with a cancellation, but it is difficult. Please take this into consideration when purchasing.

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  • 4. Do you have a wish list?

    Yes, we do. This is how you access it: 

      1. Sign up for an account with us.
      2. Click "My Account" which is on the top right hand side
      3. On the left hand side you will see the Wishlist option. 

    The buyer would see the confirmation email saying the purchase went through, but wouldn't be able to see any of your personal details.

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  • 5. Do you sell gift cards?

    Yes, we sell E-Gift Cards. Visit our gifting page for more information.

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  • 6. Why can’t I use the promo code I found?

    We don't have the option to enter a coupon code during checkout. If you received one from a random website, they likely just list a lot of websites and makes up the codes.

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  • 7. Why didn’t I receive an order confirmation? Did my order go through?

    If the payment was successful, you should have automatically received an order confirmation. Please check your spam folder to see if it ended up there!

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  • 8. Will there be additional customs fees or taxes?

    For most regions (United States, European Union, Australia, Canada), we ship via a local warehouse. Therefore, we have already pre-paid any taxes in order to get it into the country. Please select your country during check-out for more information.

    For other regions, we may ship directly from our main warehouse via DHL. There may be additional taxes. If your region is one of them, you will see a note during checkout. For your information, we put a low value on the goods, to ensure you pay as little taxes as possible. Most people do not pay additional fees- it really depends on how strict your country of residence is.

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  • 9. I ordered the wrong item(s), can I change the item(s) in my order?

    We are unable to modify your order. If you would like to exchange an unopened product, please contact support for instructions.

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At LOVENSE, we are dedicated to providing a safe and responsible online environment for adults. We take our responsibility seriously and comply with all relevant regulations and guidelines.

All models featured on our website are 18 years or older. By accessing and using our site, you confirm that you are at least 18 years old and understand and accept the content on our site. If you experience any issues with our site, email our team at [email protected].

For information on the Custodian of Records required, please refer to our U.S.C. §2257 Compliance Notice.

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